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Georgia Resident's Basement Floods with Sewage: A Customer's Story
How We Restored a Home in Kennesaw, Georgia After a Basement Sewage Flood
Where It Begins
Imagine being on a dream cruise, thousands of miles from home, when you get an alarming call: your basement is flooded—with sewage. This was the nightmare scenario for a Kennesaw, GA homeowner after a broken sump pump caused contaminated water to back up into their basement.
The homeowners returned to face not only water damage but the health risks and structural challenges associated with sewage contamination. That’s when they turned to Zen Dry for expert water damage restoration.
The Emergency Call: Acting Quickly to Prevent Further Damage
When Zen Dry received their call, we understood the urgency. Sewage cleanup services require immediate attention to prevent further contamination and damage. Within hours, our team was on-site performing emergency water removal, safely extracting all standing water and sewage from the basement.
Identifying the Source: A Broken Sump Pump
After assessing the damage, we discovered that a malfunctioning sump pump was the root cause. This critical system failure allowed water and sewage to back up into the home. After clearing the immediate contamination, our team repaired the sump pump and rigorously tested it to ensure it wouldn’t fail again.
The Comprehensive Restoration Process
Once the immediate issues were resolved, we turned our attention to restoring the basement. Using industrial-grade dehumidifiers and air movers, we carefully dried the space to prevent further damage, such as mold growth. During this process, we conducted a thorough mold inspection and cleanup and identified microbial growth in the affected materials. We promptly removed the contaminated materials to prevent the spread of mold and ensure a clean environment.
To assess the extent of water infiltration, we took moisture readings from the affected drywall. Most readings ranged from 40% to 99.9%, indicating significant water intrusion. Here’s how we interpret these readings:
- 0% - 12%: Normal and safe range.
- 12% - 17%: Moderate concern, suggesting potential moisture intrusion.
- Above 17%: High moisture content, often indicating water damage and the possibility of mold growth.
Given the elevated moisture levels, we removed the damaged drywall, flooring, and insulation to stop further deterioration. The space was restored with new materials, ensuring the home returned to a safe, healthy condition. Finally, our team meticulously cleaned up the construction mess, leaving the basement looking as good as new.
Our Client's Experience
The homeowners were relieved and grateful for our dedication and care. They shared this review:
“Thank you, Zen Dry, for transforming our home into something better than new. Discovering a basement flood with sewage while on a cruise was certainly an unwelcome surprise. However, your prompt response, professional execution, and unwavering focus on quality were truly exceptional. Every member of your team not only addressed the problem but genuinely cared about the process and our experience.
While I hope never to need your services in this way again, I am deeply grateful for your outstanding support and would happily recommend you to others.”
Why Choose Zen Dry?
At Zen Dry, we understand how devastating water and sewage damage can be. That’s why we offer a full suite of services, including:
Our dedicated team genuinely cares about your home, your health, and your peace of mind.
Facing Water or Sewage Damage? Call Zen Dry Restoration today!
From water mitigation services to professional mold remediation, Zen Dry is here to help. Whether you’re dealing with a flooded basement, storm damage, or other restoration needs, you can trust us to deliver prompt, professional, and reliable solutions.
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